Since we are the non-profit fundraising partner for Glacier National Park, we don’t offer many discounts throughout the year.

Be sure to sign up for our emails to be notified when we have sales or special offers. 

We accept all major credit cards, including Visa, Master Card, American Express, and Discover, as well as digital wallets like ApplePay.

To prevent unauthorized access to your personal information, we have several levels of security in place to safeguard the information we collect online. If you are unable to complete checkout, please verify that all of your billing and card information is accurate. If you received an email confirmation notification, your payment went through successfully and we have received your order. 

We do our best to process and ship orders within 1-2 business days of order placement, excluding weekends and holidays.

Once your order ships, you will receive an email that includes the tracking number so you can follow your package along on its journey to you. If you don't see your order confirmation email or shipping confirmation email, check your spam or promotions folders.

There might be times we need a few extra days to process orders, especially during the busy holiday season. We appreciate your patience as our team works on processing orders as quickly as we can.

At checkout, you will have the option to include a gift message for the recipient.

We include a packing list with each order and that never shows the prices. 

To update your shipping address, please contact us immediately and we will do our best to make that change before your order ships. Once your order is with our shipping partners, we are unable to modify the shipping address or delivery times.

We are unable to adjust billing addresses as they are linked to the payment.

We have several fraud protection layers in place to protect you and your personal information. To ensure your order is processed quickly and seamlessly, please double check that all information entered is correct. Your billing address must be an exact match to what is on file with your card issuer.

We offer free standard shipping on all orders over $100.

Shipping rates to the continental US are based on cart totals, as follows:
Up to $25: $5
$25 to $100: $10
$100+: FREE

Special Locations: Alaska + Hawaii
Up to $25: $8
$25 to $100: $12
$100+: FREE

At this time, we do not offer expedited shipping

Shipping to Canada is a flat rate of $40 per order.

Most orders are shipped through GlobalPost and the shipping cost includes a $9.99 fee for duties and taxes. Occasionally, USPS will hand your order over to Canada Post, duties and taxes may not be covered under this delivery method. The delivery carrier is determined at the discretion of USPS and we are unable to accommodate requests for carriers. Orders can sometimes take up to several weeks to arrive but you will receive a tracking number once your order ships. Occasionally, we may be unable to ship certain items to our northern neighbors and will always contact you regarding questions, concerns or changes to your order if they arise.

For all other international orders: Please contact us at orders@glacier.org for a shipping quote. We will need your full shipping address as well as a list of the exact items you would like to order to be able to generate an accurate shipping quote.

All international shipments are considered Final Sale and are not eligible for returns or exchanges. International shipments are not eligible for free shipping.

• Items eligible for return must be unworn, unwashed, and in new condition with tags for an exchange or refund within 30 days of delivery. Over the holiday season (November 1-December 31) exchanges can be made within 60 days of delivery
• Clearance/Sale items are final sale and cannot be returned or exchanged. Limited time promotions and sales are generally excluded from final sale and are noted at the time of the promotion.
• Shipping charges are not refundable. We do not provide return shipping labels for returns or exchanges
• All returns must be accompanied by the packing slip along with a note indicating if you would like a refund or an exchange
• If you would like an exchange, please include the style information and size needed when applicable
• Please include all of your contact information, including e-mail and phone number, inside the package
• Refunds will be issued to the original form of payment
• If you made a purchase in one of our retail stores, please include a note, complete with all of your contact information, indicating how you would like us to handle your return or exchange. Store returns and exchanges must be made within 30 days of purchase. All returns must be accompanied by the receipt, we are unable to process refunds without the original receipt
• If there is a difference in price for an exchange, we will contact you for payment details once we receive your package for processing. Your new item will ship once the difference in cost has been paid.
• If you received a gift with purchase with your order and are making a return, the gift you received must also be returned. If the gift with purchase is not returned with your items, you may be charged for the gift
• Please allow 1-2 weeks for returns and exchanges to be processed

For all returns, we recommend USPS or UPS

USPS Address: PO Box 310, West Glacier, MT 59936

UPS Address: 12544 Highway 2 East, West Glacier, MT 59936

We are happy to offer local pickup for orders within the Flathead Valley.

Please leave a note at checkout indicating you would like to pick your order up. Orders can be picked up at our Columbia Falls office or our store in West Glacier at the Belton Depot.

Pickup orders are processed the following business day and are generally ready within 2 business days. We will contact you with instructions as soon as your order is ready to be picked up.

If your order doesn't qualify for free shipping, we will refund the cost of shipping when your order is processed.

Orders can be picked up Monday-Friday 9am - 4pm

Unfortunately this can happen from time to time!

Carries sometimes mark a package as delivered before it has been dropped off to you. Typically packages turn up within 1-3 business days. We also suggest checking any other doors, near a garage or bushes – anywhere the package could have been left. It’s also a great idea to ask your neighbors if they received it for you or if it was accidentally delivered to them.

If your package hasn't turned up after a few days, please reach out to us at orders@glacier.org

We ask you to provide a valid phone number so we can reach out with any questions that may arise regarding your order, including but not limited to product availability issues, confirming a shipping address or notifying you of any delays. Occasionally shipping carriers require this information for delivery as well.

Our promise to you: We won’t sell your number or share it with anyone.

Please email us right away with your order number, a photo and any details you can include so we can make things right.

We can be reached at orders@glacier.org

Unfortunately this can happen from time to time!

Carries sometimes mark a package as delivered before it has been dropped off to you. Typically packages turn up within 1-3 business days. We also suggest checking any other doors, near a garage or bushes – anywhere the package could have been left. It’s also a great idea to ask your neighbors if they received it for you or if it was accidentally delivered to them.

If your package hasn't turned up after a few days, please reach out to us at orders@glacier.org

Check out our Shipping + Returns page for everything you need to know about making a return or an exchange!